DigitalChalk Case Study

QSR Automations’ Training Tranformation

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My favorite thing about DigitalChalk is that it is easy for learners to use and makes it easy for us to build content.

Shari McCauley, Training Manager
QSR Automations
QSR Automations: A Brief Overview
QSR Automations, founded in 1996, specializes in solving operational challenges in the back of house of restaurants. Their initial focus was on quick-service restaurants, where they developed a kitchen video solution to streamline operations for their clients. Over the years, they expanded their offerings to include hosts and graphical solutions, team member training pportunities, and off-premise solutions. Today, they serve 21 of the top 25 restaurants in the United States and have over 70,000 installations worldwide.
The Challenge: Outdated Training Methods
Before implementing the DigitalChalk LMS, QSR Automations relied on a five-day, in-person training program. This approach posed several challenges for the company. Firstly, it was a significant time and resource investment, requiring employees worldwide to travel to a central location for training. Secondly, the effectiveness of the training was limited, as participants tended to only retain information from the beginning and end of the program, leaving valuable content in the middle forgotten. Lastly, the training sessions took employees away from their regular work, affecting productivity.
The Solution: Embracing DigitalChalk LMS
Recognizing the need for a more efficient and scalable training solution, QSR Automations turned to DigitalChalk. The DigitalChalk LMS offered a comprehensive eLearning platform that eliminated the need for the five-day, in-person training program. Employees could access training materials and resources online, at their convenience, from anywhere worldwide. One of the key advantages of DigitalChalk for QSR Automations was its ease of use. Not only was it user-friendly for the employees accessing the training content, but it also made content creation a breeze for the QSR Automations team.
The Impact: Saving Time and Enhancing Knowledge Retention

The implementation of DigitalChalk had a significant impact on QSR Automations’ training programs. First, it saved the company valuable time and resources by eliminating the need for in-person training sessions. Employees no longer had to travel to a central location for training, freeing up their time to focus on their regular job responsibilities. More importantly, the DigitalChalk LMS proved to be a game-changer in terms of knowledge retention. With the ability to access training materials on-demand, employees could revisit the content whenever they needed a refresher. This resulted in decreased calls to the helpdesk, as employees had easy access to the information they required to perform installations, customizations, and configurations. Additionally, the platform allowed QSR Automations to send personalized links to specific training videos, further enhancing the learning experience for their employees.

Customer Support: Going Above and Beyond
QSR Automations also praised the exceptional customer support provided by DigitalChalk. Whenever they encountered a question or issue, reaching out through the platform’s support channels resulted in prompt responses within one business day. The support team was friendly, thorough, and kept QSR Automations updated on the progress of their inquiries. This level of support proved invaluable in ensuring a smooth transition to the DigitalChalk LMS and addressing any concerns along the way.
The Future: Continuous Improvement
QSR Automations continues to leverage the power of the DigitalChalk LMS and is currently in the process of updating their training content. With the ongoing updates, they aim to further enhance the learning experience for their employees and stay ahead in an ever-evolving industry.
Challenges and Results
  • Outdated Training Methods: The five-day, in-person training was costly, disrupted work, and led to poor knowledge retention as key content was often forgotten.

  • Transition to DigitalChalk LMS: Implementing the LMS saved time and resources, eliminated the need for travel, and improved retention by allowing on-demand access to training materials.

  • Enhanced Support and Flexibility: DigitalChalk provides exceptional, unlimited customer support and personalized training options, which reduces helpdesk calls and improves overall employee training efficiency.

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