DigitalChalk Case Study
Oklahoma Real Estate Academy Unlocks Key to Scalability & Growth
We save 18-30 hours a month with DigitalChalk. Their product and customer service are exceptional.
OREA
Oklahoma Real Estate Educators Association: A Brief Overview
The Challenge: Seeking a Customer-Centric LMS
In business since 1989, the OREA team had experience with another learning management system (LMS) before meeting the DigitalChalk team. They described that their previous LMS was hard to use and creating or modifying their courses required them to hire a freelancer and rely on that third-party for support. Oliver estimated that these course creation problems created between 15 to 25 interruptions per month, wasting valuable employee time. Ultimately, they couldn’t support their training course development, and the cumbersome LMS hindered their growth opportunity and ability to scale their business. They desired the flexibility and autonomy to create, update and deliver content quickly and efficiently. “We needed a customer-centric solution that worked for us, instead of us having to work within the system’s confines. We wanted to be self-reliant,” Oliver shared. So, the OREA team set out to review other systems, remove the need for a freelancer, and find an LMS partner who understood their needs. Their perfect solution would allow this team the independence to create, modify and deliver excellent training.
The Solution: DigitalChalk LMS Improves Productivity & Employee Engagement
Oliver met DigitalChalk through his real estate educator network and at Real Estate Educators Association events. Through discussions with the DigitalChalk team, Oliver immediately recognized DigitalChalk’s deep real estate education industry expertise. During his pre-sales meetings, the DigitalChalk team explained the benefits of the LMS with a real estate educator’s context. After meeting with numerous LMS vendors, the DigitalChalk difference became clear. While still in the pre-sales process, the OREA team found that other systems became more cumbersome as they dug deeper. Digital Chalk’s platform remained simple yet robust, giving them the control they desired over their LMS. DigitalChalk offered a simple but powerful LMS solution where OREA would fully control its course creation, delivery and reporting.
Fully implemented earlier this year, the OREA team describes the DigitalChalk LMS as easy to use yet robust. Their favorite feature is the sense of control. While control is not an actual feature, the feeling of autonomy and control over the entire system to use it in a way that works for their business sets DigitalChalk apart. This empowerment is a key factor in their satisfaction with the platform.
“When you use DigitalChalk – all the support you need is there. But more than that, they’ve designed a system that helps a training organization be autonomous and self-reliant. We are always in control, and the LMS simply makes building, delivering and reporting on courses quick and easy. There are no boundaries with DigitalChalk – they get out our way so we can innovate and deliver the training our students need,” Oliver concludes.
The Impact: Confidence in a Future of Growth
With DigitalChalk’s LMS, the OREA team now delivers more products with more flexibility and less frustration. The team saves 18-30 hours a month by removing past interruptions. The system’s ease of use and intuitive features have improved employee engagement and job satisfaction. This positive employee experience, in turn, significantly influences the business’s long-term success and continuity, fostering confidence in future growth. “Our culture of innovation and empowerment is our greatest asset,” says Oliver. “DigitalChalk powers our team’s progress, boosting productivity and sales. It makes our employees happy to deliver exceptional training products. DigitalChalk plays a crucial role in that.”
Customer Support: Exceptional Support & Expertise
The OREA team also appreciates DigitalChalk’s ongoing support and learning opportunities. In addition to an easy-to-access Knowledgebase, DigitalChalk provides complimentary weekly customer training to help customers maximize their use of the LMS. “The DigitalChalk training and support team is incredible and quickly available whenever needed. When we reach out, we receive answers right away,” says Oliver.
The Future: A Partnership in Growth
DigitalChalk provides the flexibility and control OREA needs, boosting training productivity and employee engagement. “A business is only as strong as its partners. We have a great partnership with DigitalChalk,” concludes Oliver.
Challenges and Results
-
Boosted Productivity: By switching to DigitalChalk, OREA reduced manual tasks and continues to save 18-30 hours per month. This streamlined efficiency eliminated the need for outside freelancers and empowered employees, fostering a more engaged and productive team.
-
Seamless Transition from a Complex LMS: OREA previously struggled with an inefficient LMS that required constant freelancer support, leading to 15-25 monthly disruptions. DigitalChalk’s easy to use and intuitive platform removed these obstacles, ensuring uninterrupted workflow and paving the way for growth.
-
Improved Autonomy: OREA needed a customizable LMS that offered full control over course creation and delivery. DigitalChalk provided the flexibility to manage learning initiatives independently, without the need for external support.