Strong customer support and a smooth onboarding process are key to the success of any learning management system. At DigitalChalk, we make it easy for our clients to get started and stay on track with personalized support and a seamless experience. In this blog, we’ll explore how our team helps clients utilize the LMS efficiently, what the initial setup process looks like, and the kind of assistance they can expect every step of the way.
Smooth Start with Our Onboarding Process
Once the contract is signed, our onboarding process kicks off right away. Each client is assigned a dedicated onboarding manager who works with them throughout the entire implementation process, ensuring a smooth transition to DigitalChalk. Our onboarding services include everything clients need to get started, such as:
- Initial site branding
- Course creation support
- Learner user field setup
- Help with integrations like Single Sign-On (SSO)
Clients receive a personalized step-by-step onboarding plan, featuring a Client Success Checklist and Project Roadmap outlining each week’s key milestones. Our Jump Start program also offers hands-on training with a digital onboarding course led by an expert instructor, along with regular meetings to help client administrators get comfortable with the platform before launch. As part of our process, we send out two client surveys, one at 15 days and another post-launch, to gather valuable feedback and continuously improve the onboarding experience. Our customers get in the system immediately and on average are fully implemented in about 30 days.
Reliable Customer Support & Helpful Resources
At DigitalChalk, we’re committed to providing exceptional customer support that’s accessible, responsive, and tailored to our clients’ evolving needs. That’s why our support team is available 20 hours a day, 7 days a week, ensuring our clients receive help or assistance when needed. Whether it’s a question about platform features, a need for troubleshooting assistance, or additional training, our team is ready to assist with quick response times and expert guidance. Ongoing support for the DigitalChalk LMS is unlimited and available to both administrators and learners so that we can support your entire team’s success.
We also offer multiple ways for clients to access support and resources, including:
- DigitalChalk Client Resource Portal: The port includes Jump Start training videos, step-by-step guides, and helpful articles.
- Weekly Office Hours: We host a weekly Office Hour online meeting every Tuesday at 1:00 PM ET, where clients can participate in open discussion and explore LMS best practices and topics with our team in real-time.
- Customer Events & Webinars: These events provide strategic insights and optimization tips to help clients maximize their LMS.
With unlimited support and training, clients can train new admins or refresh their knowledge as their business needs change and evolve. DigitalChalk’s support is designed to empower clients with the tools and assistance they need to succeed, no matter where they are in their journey.
What Our Clients Have to Say
Our clients enjoy how easy it is to use and integrate our LMS into their systems. They’ve shared their positive experiences through 5-star reviews, like these:
Andrew C., a Managing Director, shared his experience and described DigitalChalk LMS as an ‘Excellent system overall, modern and reliable’. Andrew noted, “Support is excellent, with prompt responses to all of our queries, and the developers are always keen to improve through customer feedback.”
Allen C., a Leadership & Operations Director, also highlighted the tremendous support he’s received stating, “The support has to be one of the best I’ve dealt with. You receive timely and relevant help with great follow-up responses if you need help beyond your initial question. I’ve yet to be left hanging without a question or issue being solved. Also, it was very easy to set up and to push out to all our staff. He also found the platform easy to use sharing, “We run over 4,000 courses a year, and this was very easy to integrate into our training program.”
Read the rest of our client reviews.
DigitalChalk: The LMS You Want, The Partner You Deserve
In this blog, we’ve only shared a glimpse into what onboarding and support look like with DigitalChalk. From our personalized onboarding experience to our reliable support team, we are dedicated to being the partner our clients deserve to help achieve their training goals.
Want more information about how our platform can support your training goals? Sign up for a personalized demo or a learning assessment today.